Accounting Assist
QuickBooks is an Intuit software package that aims to help businesses handle their financial operations, such as accounting, invoicing, and bookkeeping. It's a popular choice among small business owners and entrepreneurs since it helps them save time and streamline financial processes. But with any software, you have to occasionally shift your attention towards fixing some of the errors and issues that might come up. QuickBooks error 12152 is one such issue that often prevents you from downloading payroll updates and you need to divert some of your time and attention towards fixing it.
If you too had to stop your work due to QB error 12152, you know it can be frustrating and time consuming to get it fixed and get QuickBooks back to fully functional. But now that you are here, you don’t have to worry anymore. We will offer you the best methods to troubleshoot the issue.
What exactly is error 12152 in QuickBooks and what it means? Let’s dive into that question and see what it is about.
To begin, the error often happens when QuickBooks attempts to download payroll updates. QuickBooks sends a request to the server where the updates are kept when it attempts to download them through http request, and it essentially requesting the server, "share the update files.”
When the server gets this request, it returns a response back to QuickBooks. In the event of error 12152, the server responds with the error message saying something like, "Sorry, something went wrong." This indicates that the payroll changes were not downloaded successfully.
So, what are the sources of this failure, or what makes QuickBooks get an error response? There are several possible causes, but the most common ones include difficulties establishing the connection with the server, issues with the internet connection in general, and problems with the QuickBooks software itself.
It's also worth mentioning that QB error code 12152 can arise for a variety of causes and in a variety of ways. But regardless of the precise root of the error or how it appears, the underlying issue is that QuickBooks is unable to obtain the payroll updates it requires.
It's also worth noting that this problem has little to do with the actual data inside the software or your databases.
Below, we will have a more detailed look at this connectivity error.
So, we discussed the core reason for the error that is QuickBooks not being able to connect to the server for downloading payroll updates. In this section, we will look further into this problem and will see why it happens.
• An outdated version of QuickBooks
• A problem with your internet connection
• Firewall or security software blocking the update and the program itself
• Antivirus software conflicting with the update
• Corrupted or damaged QuickBooks files
• Invalid license file due to corruption
• Invalid or missing registry keys in Windows
• Security settings in internet explorer not set correctly (such as if SSL and TLS are disabled)
First things first, let's make sure that your QuickBooks software is up-to-date. It's important to keep your software updated to ensure that you have the latest features and that any bugs or glitches have been fixed.
Update QuickBooks
Updating QuickBooks should be the first step towards fixing the error. Here’s how to do it:
1. Open QuickBooks and go to Help menu
2. Select Update QuickBooks and then go to “update now” tab
3. Select all the updates and the click on “Get Updates”
4. Wait for it to download all the updates
5. Restart QuickBooks
6. When prompted, click Yes to install the updates
Next, let's take a look at your system’s internet connection and check if there are any issues there.
Payroll Update errors like QB 12152 can arise from an unreliable internet connection, so making sure your connection is stable and steady is important. If you believe there is an issue with your internet connection, you can check it by opening your browser and conducting a speed test. If you can find any issues, you can then move on to fixing your internet connectivity.
- Make sure other devices or applications aren't interrupting your internet connection. Disconnect any networked devices and stop any unwanted programs using your internet connection.
- Restarting your router may fix internet connection issues. After a few minutes, reconnect your router.
- If feasible, connect your PC to your network via Ethernet cable. This can eliminate wireless connection troubles.
- If you suspect an internet connection issue, contact your ISP. They can troubleshoot and maybe fix difficulties.
Security software like firewalls can also stop Q from downloading payroll updates. Adding QuickBooks to a list of exceptions can also help in fixing error 12152. In general, the process looks like this:
1. Open your computer's security software.
2. Find "Firewall" or "Exceptions"
3. Add QB to the exceptions list by supplying its file location or enabling it to interact via the firewall.
4. Save.
5. Restart and update your payroll now.
If you are using Windows Defender Firewall, you can follow the exact steps as outlined below:
1. Search for Windows Defender Security Center in the start menu or go to Windows Settings > Update & Security > Windows Security.
2. Click "Firewall & network protection"
3. Click "Allow an app through firewall" and then "Change settings"
4. Click "Allow another app" and find your QB s executable .exe file.
5. Click "Add”
6. Select for public. If you use QB at home, select Private network as well.
Open QuickBooks and go to payroll updates to check if the error has been fixed. If not, move on to the next solution.
Today, the internet is connected with a network that spans the whole world, and this is done through security protocols that ensure data safety. Protocols such as SSL and TSL ensure that no unauthorized parties can have access to the data. But if the settings of your internet explorer aren’t configured correctly, such as if SSL and TSL are disabled, QB will have problems connecting to the servers and downloading payroll updates, and therefore, will face QB error code 12152.
So, to enable these security protocols so that QB can access sites and servers security, you can follow the instructions below:
1. Open Internet Explorer, then go to Tools and then open Internet options.
2. Select the "Advanced" tab
3. Scroll down and look for "Use TLS 1.2" or "Use SSL 3.0"
4. Make sure that these options are checked
5. Click "Apply" then "OK"
Also, check for settings under LAN connections and make sure there are no invalid connections that may be causing the problems.
1. In the “Internet Options” Window, go to Connections tab
2. Then open “LAN Settings”
3. Select “Automatically Detect Settings” checkbox
4. Deselect Use a proxy server checkbox. (And if do use a proxy server, check that the address and port are correctly entered)
After performing these steps, restart your computer and then go to QB and try to update payroll now. Hopefully, error code 12152 won’t bother you anymore.
Start Again – Remove QuickBooks and Then Install Again!
If everything fails and you continue getting error 12152, your best option to remove QB entirely. And then install it again. This will get rid of all the damaged and incorrect files and configuration altogether. Keep in mind that after you install QB, you will need to set it up again, including activating it using your license.
1. First, make a backup copy of all your data in QuickBooks.
2. Go to Programs and Features from Control Panel
3. Right-click ‘QuickBooks’ from the list of installed programs
4. Select Uninstall
5. Complete the uninstallation
6. Reboot
7. Download latest QB setup file and open it
8. Complete the installation
9. Set it up and activate QuickBooks using your product and license number
10. You can now open your existing company file or recover previous state using a backup file
Reinstalling QB often does the trick in getting rid of most issues and errors, including QB error code 12152 and other connectivity errors too.
Finally, we would also like to advise you to get in touch with our support at this number: +1 855-738-1472 if you need any help. The team is compose of certified QB advisors whose skills and expertise will help you quickly diagnose and troubleshoot any problems you might have with the software. Sometimes, the challenges like fixing error code 12152 can take more time than you first anticipated. This is often when there is a problem in your system or with the installation of your software that cannot be fixed by the traditional methods. You can also contact us with any of your queries on the email addresses: [email protected] and [email protected].